Pineapple Speaker

Shipping

All items will be delivered to the address you have confirmed at the point of your order.

• Standard Delivery: £3.99 (2-5 working day delivery from dispatch) 
• Free Standard Delivery for orders over £20.00 (2-5 working day delivery from dispatch) 
• NOT CURRENTLY AVAILABLE - Express Delivery: £5.99 (Next day delivery)

Our last order date for guaranteed delivery in time for Christmas is Wednesday 16th December.

Please note delivery times may be longer during busy periods including (but not limited to) Black Friday, Christmas and Sales.

Standard Delivery is through Royal Mail 48hr or Hermes, depending on order size and weight and Express Delivery is through FedEx. Orders placed before 8.30 will be sent out on the same day. Any orders placed on or after 8.30 will be dispatched the following morning. Any orders placed on Friday after 8.30 will be dispatched Monday morning. 

Please note that we are unable to process orders for delivery on weekends or public holidays and do not currently ship outside of the United Kingdom.

If for whatever reason you’re not home when your parcel is due to be delivered, it may be left in a safe place advised on the delivery note posted through your door from the courier. If the delivery is not able to be completed, the courier will leave an attempted delivery note with instructions on how to rearrange for a more suitable time.

We will endeavour to deliver your order within the time frame outlined above. Thumbs Up are not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in the delivery. Should there be a delay to your order we will inform you as soon as possible.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Please contact us via our contact page https://www.thumbsup.com/pages/contact-us quoting your order number and order details to begin a return.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on our support portal at https://www.thumbsup.com/pages/contact-us

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through our support portal at https://www.thumbsup.com/pages/contact-us quoting your order number and order details where we will assist in the returns process. 

Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.